Is your warranty really for a lifetime?
Yes, our warranty really is for a lifetime.
How long does it take to get my knife?
Custom Build Your Own Knife orders and all other orders are fulfilled within 24-48 hours.
What if my friend broke my OTF knife?
It's ok, we got you covered. We know things happen in life. If your OTF knife or any other RavenCrest Tactical® product breaks for ANY reason we will take care of it.
Does your warranty cover theft or loss?
Unfortunately if you lose your OTF knife or it gets stolen we are not able to issue you a new knife or other product.
Do you offer free sharpening?
Yes, we offer free sharpening on all of our RCT knives for life. To send your knife in for sharpening fill out the Warranty/Returns form here
. Please allow at least 14 days for sharpening and shipping.
What if I don't like my new knife? Can I get my money back?
You can return it within 30 days for a full money back refund. Must have your receipt and date of purchase. Once we receive your knife, your refund will be processed. Usually takes 24 - 72 hours for the funds to become available again in your account.
How do I return my knife or product for repair or replacement?
Easy, fill out our warranty form here and you will be contacted by one of our customer service reps.
Do you ship internationally?
Currently we do not ship internationally. This is something we are working on changing in the future.
Do you ship to military bases?
Yes, we are proud to offer our products to the men and women serving this great country.
Do you offer any kind of free shipping?
On occasion we may run free shipping specials.
What forms of payment do you accept?
We accept all major forms of payment, including Visa, MasterCard, American Express and Discover.
Do you offer any coupons or specials?
Yes, occasionally we will offer our customers a special coupon code via social media sites or our website. Stay connected by liking our facebook page, twitter and instagram pages. We also like to offer our customers holiday specials now and then..
Are RCT OTF Knives legal where I live?
Some of the products we sell are restricted by particular countries, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so. There are many state laws regarding knives. You can view our state laws page to see if OTF knives are legal in your city/state.
Where are RavenCrest Tactical® knives made?
RavenCrest Tactical® assembles and tests every single RCT knife in the USA. RavenCrest Tactical® uses outsourcing (overseas) for all of its metals and materials which allows us to pass along considerable savings to our customers. We make sure that our sourced materials are of the highest quality and meet our rigorous standards.
Is your website secure?
Yes. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Does RavenCrest Tactical® sell or trade personal information